Terms & Conditions | Hand Insurance Agency
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Terms & Conditions

Last updated: May 28, 2026

Please read these Terms and Conditions carefully before using the services provided by Hand Insurance Agency ("we," "us," or "our"). By accessing our website, submitting your information, or using our insurance services, you agree to be bound by these terms.

1. Services Provided

Hand Insurance Agency is a licensed insurance agency that provides consultation, enrollment assistance, and ongoing support for health, life, Medicare, property, and casualty insurance products. Our services include:

  • Free consultations to assess your insurance needs
  • Researching and presenting insurance plan options from licensed carriers
  • Assisting with the completion and submission of insurance applications
  • Ongoing support with plan questions, claims guidance, and annual reviews

2. No Cost to You

Our consultation and enrollment services are provided at no cost to you. Hand Insurance Agency is compensated by insurance carriers when you enroll in a plan. The premium you pay is the same whether you enroll through an agent or directly — using our services does not increase your cost.

3. Broker Authorization

By working with Hand Insurance Agency, you authorize Jason Hand and Hand Insurance Agency to act as your licensed insurance broker for the purpose of:

  • Searching for and presenting insurance plan options
  • Completing and submitting applications on your behalf
  • Accessing your enrollment information through the Health Insurance Marketplace (healthcare.gov) and other carrier portals
  • Providing ongoing enrollment maintenance and support
  • Responding to inquiries from carriers or the Marketplace regarding your application

This authorization remains in effect until you revoke it by providing written notice to [email protected].

4. Accuracy of Information

You are responsible for providing accurate, complete, and truthful information when applying for insurance coverage. Providing false or misleading information on an insurance application may result in denial of coverage, cancellation of your policy, or legal consequences. Hand Insurance Agency is not responsible for coverage issues arising from inaccurate information provided by the client.

5. No Guarantee of Coverage or Pricing

While we make every effort to present accurate plan information, insurance premiums, benefits, and availability are subject to change by carriers and the Health Insurance Marketplace. Hand Insurance Agency does not guarantee specific premium amounts, plan availability, or approval of any application. Final enrollment decisions are made by the insurance carrier or the federal Marketplace.

6. SMS and Email Communications

By providing your contact information and working with our agency, you consent to receive communications from Hand Insurance Agency via text message (SMS) and email related to your insurance coverage, enrollment status, and agency updates. You may opt out of SMS messages at any time by replying STOP. You may unsubscribe from marketing emails by clicking the unsubscribe link in any email. See our Privacy Policy for full details.

7. Confidentiality

We treat all client information as confidential. We do not sell your personal information to third parties. Information is shared only as necessary to complete your insurance enrollment or as required by law. See our Privacy Policy for complete details on how we handle your information.

8. Limitation of Liability

Hand Insurance Agency acts as an intermediary between clients and insurance carriers. We are not the insurance company and are not responsible for claims decisions, coverage disputes, or carrier actions. Our liability is limited to the services we directly provide as a licensed insurance agency.

To the fullest extent permitted by law, Hand Insurance Agency shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or any insurance products we assist you in obtaining.

9. Third-Party Platforms

We use third-party platforms including the federal Health Insurance Marketplace (healthcare.gov), insurance carrier portals, and CRM tools to provide our services. Your use of those platforms is subject to their own terms and conditions. Hand Insurance Agency is not responsible for the practices of third-party platforms.

10. Intellectual Property

All content on our website including text, images, logos, and page design is the property of Hand Insurance Agency and may not be reproduced, distributed, or used without our express written permission.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan. Any disputes arising from these terms or our services shall be resolved in the courts of Michigan.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:

  • Jason Hand — Hand Insurance Agency
  • Email: [email protected]
  • Phone: (248) 710-2073
  • License Number: 20336572
  • Website: handinsuranceinc.com